Resin Eyes Sale Policy


Welcome to my little eye shop. Now you have the chance to make your doll look even more beautiful and enchanting simply by adding a pair of handmade resin eyes to your faceup commission or ordering them separately.

I cast the eyes by myself in my home studio, paint them, add fine details and finishes. Quality is very important to me, so I always use the best quality materials to cast and paint my eyes. However, bear in mind that some of the eyes can sometimes have small amounts of dust or a bubble, be unsymmetrical or be of slightly different sizes and off-centered pupils can also happen. This doesn’t mean that their quality is lower, as these imperfections are hardly visible.

Currently, I offer eyes from my own stock and eye commissions and pre-orders.

Before you wish to order a pair of eyes please see the presented photos for each pair, and make sure you like what you see (pardon the pun). My eyes are non-refundable and I’m not responsible if you have chosen the incorrect size for your doll or they don’t fit your doll. I will not accept an exchange for another pair.

Remember, that once your parcel is dispatched you cannot change your order. Make sure you are certain about what you want to buy.

Bear in mind, that the colours of the eyes may look different depending on the settings of the screen they are being viewed on. 

 

1. BUY IN STOCK

Eyes in stock will be updated from time to time on my blog and Instagram.  You can simply order eyes in stock by messaging me on instagram or via my email:

mssteineyes@gmail.com or send me a message on my Instagram

Please make sure you include in your email:

- Eye colour and size
- Your details including delivery address and phone number
- Paypal address for your invoice

If your chosen eyes are in stock then you will receive a confimation email with payment details included.

 

2. EYE COMMISSION

Eyes commissions are available when ordering the faceup from me only.  To commission me for a pair of eyes you need to fill in a short form send it to the stein0@wp.pl address along with you faceup commission form. Reference photos are very welcome. Some details may not work with small eyes, I will let you know if this will be the case with requested eyes.

-You cannot request any other eye size other than the sizes I offer.
-Once your commission is complete you will receive a few high quality photos to approve your request.
-Please don't request a commission if you're counterfeit friendly. I don't work with people who aren't pro-artist and support recasts/bootlegs.
-Payment for the commission needs to be made upfront.

Please copy this and paste into an email.
FORM:
Do not leave anything empty, otherwise I will not accept your commission.
Personal details:
Full name:
Address including country:
Paypal address:
Phone number:
Instagram/DOA nickname:
Commission details:
PAIR #1:
Size:
Eye shape (round/animetic):
Colour of iris:
Colour and shape of pupil:
Attachments od additional info (gems, veins etc.):
Reference photos:

Please remeber to name your reference photos!!!

If you want to commission me for more than 1 pair, please write "PAIR #2" underneath and add the rest of the details in the same order.

Applying for a commission means you have read and understood my policies. 


3. PRE-ORDER

You will only be able to place a pre-order once the service is open, and only from the selection available during that specific opening. I cannot guarantee that a certain design will be available in future pre-orders once it has sold. As implied by 'pre-order', these eyes are not pre-made. They will be processed and made once an order has been received, confirmed and preorder window is closed. The waiting time is from 3-6 months. When your eyes are ready, you will receive photos of the pairs you will receive and to confirm your order.  

Once I have received the order it will not be possible to cancel or ask for a refund. In addition, there will also be no return policy on these eyes. I will not accept any returns or exchanges in the event that you have not chosen the correct size of eye for your doll or you just don't like them. Please ensure you know which size of eye you need before placing an order. You must choose which design and size you want to order. 

To place an order write an email to me at mssteineyes@gmail.com and include the following information:

- full name
- delivery address including country
- phone number
- PayPal address
- eye name and size

All of the information you provide will be used only to complete your order. Please ensure you provide all of the requested details, as they are very important. After you have sent this email, you will receive confirmation of your order, the summary and payment details. Once the payment has been confirmed your order will be processed. 

Here is an example of how you could write this email:

- John Smith

- 15 High Street
London
S5 8PR
United Kingdom

- 0712341234

- Johnsmith@gmail.com

- I would like to order 2 pairs of eyes

1. Aurora, size: 18/9mm
2. Cedar, size: 10/5mm


 4. SIZES

24/12mm    24mm animetic

 22/11mm    22mm animetic

21mm animetic   19mm animetic

20/10mm    20mm animetic

18/9mm    18/7mm    18mm animetic

16/8mm    16/6mm    16mm animetic

14/7mm    14/5mm    14mm animetic

12/6mm    12/5mm    12mm animetic

10/5mm    10/4mm    10mm animetic

8/4mm    8mm animetic

6/3mm


5. PRICE AND SHIPPING COST:

Price per one pair of resin eyes: £45 

+shipping : Local (PL): £2.50 (inpost). International: £8.50 (tracked). USA: from £35 (fedex)

6. PAYMENT:

- Payment must be made within 24 hours of receiving your summary. I don’t offer reservations.
- I accept payments to my PayPal*
- Please do not ask me to change or check another currency. All the transactions are in GBP only.
* If you are a UK or Polish customer you can request an online bank transfer, just let me know.

7. SHIPPING INFORMATION:

- I ship orders in a bubble wrap-lined envelope with Registered Mail insured (+ tracked) to the actual amount you paid for the eyes.
- Commissioners will have their shipping combined with their faceups commissions.
- I ship parcels in batches once I have completed a certain amount.
- I will not send your order before I have received payment.
-Postponing shipping of your order (for next pre-order to combine shipping or so) is absolutely not possible. You can only request postoping shipping in the case that you are moving and changing your address or going on holiday and you will not be able to receive the delivery. 

8. RETURNS/REFUND/ REPLACEMENT:

As previously mentioned, there is no return/refund policy for the eyes only replacement in specific situations. You will receive photos where you can confirm if you are happy with your eyes. I do not accept returns for the eyes you bought nor offer a refund if they don't fit your doll or you simply don't like them/changed your mind.

Before sending your eye order I will always check multiple times that I'm sending the right size to you. However, if you think that you have received the wrong size, you will need to send them back and they must be in the same condition as you received them. After this you'll receive a replacament pair in the right size. Any shipping cost is borne by you.

How to look after your resin eyes?

Make sure you are careful with them and do not scratch them while installing them into the doll. Use a dry, soft piece of fabric to wipe/clean them. Do not use any rubbing alcohol or acetone. To prevent them from yellowing, keep them in box provided in a dark place if you’re not using them. Don’t leave them in direct sunlight.